Yes, subject to frame condition, design, lens compatibility, prescription range and technical feasibility.

Email your prescription to support@nayansukhexclusive.com or call / WhatsApp +91 80000 04137 for assistance before ordering.

Some sunglasses or highly curved, drilled, rimless or specialised frames may not support every prescription or lens type.

Yes. Our optical team can explain the information needed to place your order and help you understand suitable lens options.

Website or support guidance does not replace an eye examination or medical advice from a qualified optometrist or ophthalmologist.

Depending on the product, we may require a valid and complete prescription, pupillary distance, fitting measurements and confirmation of the intended use.

We may pause processing if information is unclear, incomplete, unusual or incompatible.

The customer is responsible for supplying accurate, complete and current prescription information. We remain responsible for manufacturing or fitting the product according to the specifications accepted by us.

Customised prescription lenses, powered sunglasses, specially sourced products and made-to-order items cannot ordinarily be cancelled, exchanged, returned or refunded after processing or procurement has begun.

This restriction does not apply if the product is damaged, defective, incorrectly processed, materially different from the accepted order or otherwise subject to a mandatory legal remedy.

An unopened, untampered and unexpired contact-lens box may qualify for a standard exchange only when all eligibility conditions are satisfied and the product is not discounted, promotional or specially ordered.

Opened, unsealed, used or tampered contact-lens boxes cannot be exchanged or returned for change of mind due to hygiene and safety requirements.

If contact lenses arrive damaged, defective or incorrect, do not open any additional box. Contact us within 72 hours of delivery.

Review the measurements and fit information shown on the product page and compare them with a comfortable frame you already own.

You may also contact our team for general size and style guidance. Minor discomfort can often be corrected through a professional frame adjustment.

Eligible products may still qualify for the 7-day exchange facility described below.

Yes. We offer free standard shipping across India to serviceable PIN codes.

Most in-stock, non-customised domestic orders are estimated to arrive within 2–10 working days from order confirmation.

Some orders may arrive sooner, while remote locations, order verification, product availability or courier conditions may require additional time.

Delivery dates are reasonable estimates and not guaranteed appointments.

Usual dispatch estimates after payment, stock and order details are verified are:

• Sunglasses and frames: 2–3 business days.
• Most contact lenses: 3–4 business days.
• Custom, prescription, specially sourced or made-to-order products: The timeline depends on prescription confirmation, production and availability.
• Digital gift cards: Normally sent by email on the day of purchase.

These processing estimates form part of the overall delivery timeline where applicable.

Express shipping may be available for selected in-stock, non-customised products and serviceable PIN codes for ₹450.

The usual estimated delivery time is 3–5 business days from order confirmation.

Express shipping is not a guaranteed same-day or fixed-date service unless expressly confirmed in writing. If we collect an express charge but cannot provide the accepted express service, we will refund that charge.

After dispatch, tracking details are normally sent by email, SMS or WhatsApp.

Tracking may take 24–48 hours after label creation to show the first movement. Contact us if tracking remains unchanged for an unusual period.

The courier may re-attempt delivery according to its operating policy. If repeated attempts fail, the parcel may be returned to us.

Re-shipment may require advance payment of the actual additional shipping cost where delivery failed because of an incorrect address, repeated recipient unavailability or refusal without a valid product-related reason.

This charge will not apply where the failure was caused by our error, a verified courier error or a non-conforming product.

Check with household members, neighbours, building security or reception, then contact us within 48 hours of the delivery scan with your order number.

We will request proof of delivery and investigate with the courier.

A delivery scan is evidence of delivery but does not automatically prevent review of a genuine non-delivery complaint.

Weather, public holidays, transport disruption, courier capacity, remote-area serviceability and events beyond reasonable control may cause delays.

We will help raise an inquiry and keep you informed where possible.

If the parcel is confirmed lost or remains untraceable after a reasonable investigation, we will arrange a replacement with your consent.

If replacement is not reasonably possible, we will provide the remedy required under our policy and applicable law, including a monetary refund where applicable.

We may hold an order until all products are ready, or split it into separate shipments to avoid unnecessary delay.

There is no additional standard-shipping charge when we choose to split a domestic order.

We ship to selected international destinations displayed at checkout. Availability depends on the product, destination, customs requirements and courier serviceability.

International shipping is generally charged at ₹5,500 per order, unless a different amount is displayed and accepted at checkout.

International orders are generally shipped through DHL Express or another suitable international courier where DHL is unavailable.

Usual product-processing times apply before dispatch. Delivery after dispatch is generally estimated at 5–7 business days, excluding customs-clearance time.

International delivery dates are estimates and may be affected by customs or local courier conditions.

The recipient is responsible for import duty, VAT/GST, customs tax, brokerage, storage, clearance and local handling charges imposed by the destination country or courier, unless a charge is expressly collected at checkout.

These amounts are not determined by or payable to Nayan Sukh Exclusive. Contact your local customs authority for destination-specific information.

International orders are not eligible for a standard exchange or return for fit, colour, size, shape, design preference or change of mind because of cross-border shipping and customs costs.

We will review claims involving a damaged, defective, incomplete, incorrect, counterfeit or otherwise non-conforming product.

Nothing in this restriction removes a mandatory right available under the law applicable to the transaction or destination.

If a parcel is refused, remains unclaimed or is returned because the recipient did not pay customs charges or provide required information, any resolution will be considered after the parcel returns to us and passes inspection.

Reasonable, actual and non-recoverable outward shipping, return shipping, customs, storage or handling costs may be deducted from an otherwise recoverable amount, subject to applicable law.

If customs authorities abandon or destroy the parcel, a refund or credit may not be possible to the extent no value is recovered.

If you are not satisfied with the fit, colour, size, shape or design of an eligible product, you may request a product-to-product exchange within 7 calendar days after delivery.

Ordinary change-of-mind returns for a monetary refund are not available. Approval is subject to the product’s eligibility, condition and quality inspection.

The delivery date is treated as Day 0 and the next calendar day is Day 1.

Your exchange request must reach us within the 7-day period. Courier pickup and inspection may take place later.

No. Each product can be exchanged only once.

The replacement product is final and cannot be exchanged again, except where it is verified as damaged, defective, incorrect or non-conforming.

The product must be unused, unworn, unaltered and undamaged, with the original invoice or proof of purchase and all original tags, cases, cloths, warranty material, catalogues, accessories, dust bags and packaging.

Final approval is given only after the product is received and passes quality inspection.

The following are not eligible for an exchange based on preference or change of mind:

• sale, discounted, promotional, bundled-offer or clearance products;
• an individual product priced at ₹600 or below;
• a product already exchanged once;
• customised prescription lenses, powered sunglasses or made-to-order products after processing begins;
• specially sourced or custom-ordered products;
• opened, unsealed, used or tampered contact-lens boxes;
• gift cards, store credits, credit notes and coupon codes;
• products altered or repaired by an unauthorised third party; and
• used, damaged, incomplete or improperly packaged products.

These exclusions do not remove remedies for a verified damaged, defective, incorrect, counterfeit, materially different or otherwise non-conforming product.

Choose an in-stock product of equal or higher selling price.

• If it costs more, you must pay the difference before dispatch.
• A lower-priced replacement does not result in a cash refund; please select a product of equal or higher value.
• A promotion used on the original order does not automatically apply to the replacement.

If no suitable replacement is reasonably available, we may issue a non-expiring store credit, credit note or equivalent coupon for the eligible amount actually paid.

An approved eligible exchange within India includes one free reverse pickup and one free replacement shipment, subject to courier serviceability.

Free exchange shipping does not apply to an ineligible product, a second exchange, an international order, an unauthorised parcel or additional costs caused by an incorrect address or repeated recipient unavailability.

Within 7 calendar days after delivery:

1. Email support@nayansukhexclusive.com or call/WhatsApp +91 80000 04137.
2. Share the order number, invoice and clear photographs of the product, accessories and packaging.
3. Explain the reason and identify the replacement product you want.
4. Wait for written approval and pickup or shipping instructions.
5. Pack the product securely with everything originally supplied.

Do not send a parcel before receiving written approval.

After the returned product reaches us, please allow approximately 3–4 business days for quality inspection.

If approved, we will confirm any price difference and arrange the replacement dispatch.

Online-order exchanges are handled by our online support team.

A physical store will accept an online exchange only when our support team confirms this in writing.

An eligible gifted product may be exchanged if the original order number or valid proof of purchase is provided.

Any permitted credit will be issued against the original transaction and will not be paid as cash to the gift recipient.

A standard exchange for fit, colour, size, shape or design will not ordinarily be accepted after seven days.

The seven-day limit does not extinguish a valid claim involving a latent manufacturing defect, an applicable warranty or a non-waivable statutory right.

Money refunds are not available for fit, colour, size, shape, style, design preference or change of mind.

A monetary refund may be approved where:

• Nayan Sukh Exclusive cancels or cannot fulfil a prepaid order;
• a duplicate or excess payment is confirmed;
• an order is confirmed lost or remains undeliverable after a reasonable investigation;
• a verified damaged, defective, incorrect, counterfeit or non-conforming product cannot reasonably be repaired, corrected or replaced; or
• applicable law requires a monetary refund.

Where an eligible customer-requested cancellation is approved, or an approved exchange product is not reasonably available, we may issue a non-expiring store credit, credit note or equivalent coupon based on the eligible amount actually paid after discounts.

It cannot be redeemed for cash. If a new order costs more, the balance must be paid.

If it costs less, the unused eligible credit remains available, subject to the credit system and verification.

Contact us within 72 hours after delivery at support@nayansukhexclusive.com or +91 80000 04137.

Provide:

• your order number and invoice;
• photographs of the outer parcel and shipping label;
• photographs of the packaging and product; and
• a clear description of the issue.

If the outer package appears seriously damaged, opened or tampered with at delivery, you may refuse it and should inform us promptly.

No. An unboxing video is helpful for investigating packing or transit issues, but a genuine claim will not be rejected solely because a video is unavailable when the issue can otherwise be reasonably verified.

After verification, we will provide an appropriate repair, correction or replacement at no additional standard-shipping cost.

If repair or replacement is not reasonably possible, we will provide the remedy required by applicable law, which may include a monetary refund to the original payment method.

The 72-hour request helps us investigate visible transit and fulfilment issues.

It does not remove rights relating to a latent manufacturing defect, an applicable warranty or any non-waivable statutory remedy.

We will first investigate with the courier. A delayed tracking update alone does not mean a parcel is lost.

If the shipment is confirmed lost or remains untraceable after a reasonable investigation, we will offer a replacement with your consent.

If replacement is not reasonably possible, a monetary refund may be issued to the original payment method.

An approved monetary refund will be initiated to the original payment method within 10–15 business days after approval.

Your bank, card issuer or payment provider may require additional time to display it.

Unless the product page, invoice or applicable brand warranty states otherwise, eligible eyewear generally includes a one-year manufacturing warranty.

Warranty claims are subject to inspection and any applicable manufacturer conditions. A warranty restriction does not remove a statutory remedy that applies to a defective product.

It may cover verified manufacturing issues such as a missing component, soldering or assembly defect, premature frame-coating failure, or lens-coating defect where the lens is covered by the applicable order or warranty.

Coverage depends on inspection, the product, invoice and applicable brand terms.

A manufacturing warranty does not ordinarily cover:

• normal wear and tear;
• scratches, fading or ordinary loosening from use;
• accidental, pressure, impact or water damage;
• misuse, neglect or improper storage;
• chemical, heat or unsuitable-cleaner damage; or
• unauthorised repair, alteration or modification.

Email support@nayansukhexclusive.com or call/WhatsApp +91 80000 04137 with your order number or invoice, photographs and a description of the issue.

The product may need to be sent to us for inspection.

If a manufacturing defect is verified, we will provide the remedy available under the applicable warranty and law. Servicing or parts outside warranty may be chargeable after your approval.

Some brands no longer issue physical warranty cards. Your invoice, order record and any digital or brand warranty documentation may be used to verify coverage.

Contact us if you need confirmation for a particular product.

Yes. Normal loosening or a minor fit issue can often be corrected through a professional frame adjustment.

Contact us or visit an authorised Nayan Sukh location for guidance. Service availability and charges, if any, may depend on the product and work required.

Damage caused by an unauthorised third-party repair or modification is not ordinarily covered by the manufacturing warranty.

Contact us before arranging an external repair so we can advise you about warranty and servicing options.

Nayan Sukh Care, trading as Nayan Sukh ExclusiveEmail:support@nayansukhexclusive.comPhone/WhatsApp: +91 80000 04137
Address: 84 Hazaribagh Road, Tharpakhna, Ranchi, Jharkhand 834001, India

Provide your order number, registered contact details, a clear description of the issue and relevant photographs or documents.

This helps us investigate and respond efficiently.

We aim to acknowledge a consumer complaint within 48 hours and resolve it within one month after receipt, subject to the nature of the complaint and applicable law.

Trying customer support first is encouraged, but it does not prevent a consumer from using any remedy available under law.

Consumers may also contact the National Consumer Helpline at 1915 or visit consumerhelpline.gov.in.

Nothing in these FAQs excludes or limits any right or remedy that cannot lawfully be excluded under applicable consumer-protection law.