FAQs
- All terms and conditions mentioned below are subject to change or modification at any time without prior notice and are applicable only to products purchased online at www.nayansukhexclusive.com, and not to products purchased at any of our physical stores.
At times, there may be typographical errors, inaccuracies, or omissions on our website or in our policies that may relate to product details, pricing, promotions, offers, shipping charges, delivery timelines, or availability.
Nayan Sukh Exclusive reserves the right to correct, update, or change any such information, or cancel orders if needed, at any time without prior notice (including after an order has been submitted). - Nayan Sukh Exclusive shall not be liable to compensate the customer in any manner for delays in product or service delivery beyond the originally committed delivery date.
Delivery timelines may vary due to logistics or unforeseen operational reasons, and no compensation will be offered for such delays. - Nayan Sukh Exclusive reserves the right to cancel any order due to unavailability of a committed product or service, quality concerns, or due to the inability to deliver for any reason whatsoever.
In the event of such a cancellation, the amount paid by the customer will be refunded via the original mode of payment.
Nayan Sukh Exclusive shall not be liable to offer any compensation beyond the refund of the amount paid for the order. - Customers are strongly advised to record a full unboxing video while opening their order.
This serves as valid proof in case any claim or investigation is required regarding missing, damaged, or incorrect items.
Claims submitted without a proper unboxing video may not be accepted. - Product images shown on the website are for representation purposes only.
Actual product color, finish, or texture may vary slightly due to lighting conditions, screen brightness, or display settings.
Such minor variations shall not be considered defects and are not eligible for return or replacement. - Prescription (power) lenses are customized as per the customer's prescription and are strictly non-returnable and non-refundable.
In case of any issue, the product will be examined by our team, and only verified manufacturing defects will be eligible for resolution.
No compensation or replacement will be offered for incorrect prescriptions provided by the customer.
- Orders
- Pan India Shipping
- International Shipping
- Returns & Exchanges
- After Sales & Servicing
Orders
Once an order has been placed, it cannot be cancelled for a refund. However, if you need to make changes, you may request an update by contacting us on WhatsApp with your order number and the required modifications. You can also email us at nayansukhcare@gmail.com for assistance.
If you still wish to cancel your order, the order value will be issued as store credit, which has no expiry and can be used for future purchases.
Please note that once an order has been dispatched, it will not be possible to stop delivery to the address provided at checkout. For more details, please refer to our Returns Policy.
Yes. Please email your prescription to nayansukhcare@gmail.com or call us at 8000004137, and one of our optometrists will assist you in selecting the most suitable lenses.
Please note that prescription lenses may not be compatible with certain sunglasses. If you are unsure, feel free to reach out to us before placing your order.
No problem at all. Simply email your prescription to nayansukhcare@gmail.com or call 8000004137, and our optometry team will help you understand it and recommend the right lenses for your needs.
Yes, we’d be happy to! During checkout, please mention that your order is a gift in the “Add Order Note” section, and we will gift wrap it for you at no additional cost.
Yes. All prices displayed on our website are inclusive of applicable taxes.
Please refer to our Shape & Style Guide, which provides detailed information on frame sizes, dimensions, and face-shape suitability.
Still unsure? You can call us at 8000004137 or email nayansukhcare@gmail.com, and our team will be happy to guide you.
We accept all major credit cards, debit cards, UPI, and direct bank transfers through our secure online payment gateway.
Cash on Delivery (COD) is available for select locations. We do not accept cheques or demand drafts.
Yes, store pickup is available. Please contact us at nayansukhcare@gmail.com or call 8000004137 within 2 hours of placing your order.
If your order has already been dispatched, store pickup will no longer be possible.
Some products or brands may be available on request or for preview only. If a product is sold out, please contact us via WhatsApp or phone at 8000004137, and our team will assist you with availability or alternatives.
Yes. You can place an order over the phone by calling 8000004137 during our working hours. Our team will be happy to assist you.
Some brands have discontinued physical warranty cards. If your product did not include one, it is likely not issued by the brand.
However, please email nayansukhcare@gmail.com or call 8000004137, and we will be happy to verify this for you.
We offer Pan India Shipping across all eligible locations.
Pan India Shipping
We offer free standard shipping across India.
- Standard Shipping:
Delivery timeline: 7–10 working days
Orders are shipped via reliable logistics partners such as Bluedart, Delhivery, FedEx, DTDC, or India Post, based on service availability and delivery location. - Express Shipping:
Delivery timeline: 3–5 business days
Available at an additional charge of ₹450
With standard shipping, dispatch timelines are as follows:
Contact Lenses
- Most contact lens orders are dispatched within 3–4 business days after order confirmation.
- Certain specialized or custom lenses may take longer to dispatch.
Sunglasses & Frames
- Dispatched within 2–3 business days of order confirmation.
Gift Cards
- Delivered via email on the same day of purchase.
If multiple products are ordered together, all items will be shipped in a single shipment to reduce environmental impact.
In case of any significant delay in dispatch, our team will keep you informed.
Once your order is shipped, you will receive a confirmation message along with a tracking number.
- Within Ranchi / Jharkhand: Delivery generally within 1–3 business days
- Rest of India: Delivery generally within 3–6 business days
If deliveries are delayed beyond these timelines due to factors outside our control (such as weather conditions, holidays, or courier disruptions), we will notify you accordingly. Please note that express shipping charges are non-refundable in such cases.
If you are unavailable at the time of delivery, our logistics partner will re-attempt delivery as per their policy. If multiple delivery attempts are unsuccessful, the order may be returned to us. In such cases, we will keep you informed and assist you with the next steps.
Nayan Sukh Exclusive is not responsible for products that are lost or stolen after being marked as successfully delivered by our logistics partners to the shipping address provided at checkout.
International Shipping
We offer international shipping at a flat rate of ₹5,500 per order.
International orders are shipped via DHL Express. If DHL does not service a specific destination or postal code, an alternative international courier will be used.
No. Due to high international shipping costs and customs duties applicable on inbound shipments to India, international orders are not eligible for returns or exchanges.
You can expect the following dispatch timelines after order confirmation:
Contact Lenses
- Dispatched within 3–4 business days for most lenses
- Certain specialized or custom lenses may take longer
Sunglasses & Frames
- Dispatched within 2–3 business days
Gift Cards
- Delivered via email on the same day of purchase
If multiple products are ordered together, all items will be shipped in a single shipment to reduce environmental impact.
In case of any significant dispatch delay, we will keep you informed.
Once your order is shipped, you will receive a shipment confirmation along with a tracking number.
- Estimated delivery time: 5–7 business days after dispatch
Please note that this timeline does not include potential delays due to customs clearance in the destination country.
If you were unavailable at the time of delivery, DHL may re-attempt delivery as per their policy. We recommend contacting us directly so we can help coordinate with the courier on your behalf.
We also strongly advise signing up for delivery notifications using your local phone number and email once your order has been shipped.
International shipments may be subject to import duties, customs taxes, or handling fees imposed by the destination country. These charges, if applicable, are payable by the recipient upon arrival.
Customs fees are determined by local authorities and are not charged by or payable to Nayan Sukh Exclusive. For accurate information, please consult your local customs office.
Nayan Sukh Exclusive is not responsible for products that are lost or stolen after being marked as successfully delivered by our logistics partners to the shipping address provided at checkout.
Returns & Exchanges
Your satisfaction is important to us. If you are not fully satisfied with a purchase made online, you may request an exchange within 7 days of receiving the product. Exchanges are provided in the form of store credit, which has no expiry date.
The 7-day period is calculated from the date the product is delivered to you until the date it is picked up by the logistics partner.
Please note:
- All sales are final. We have a strict no-refund policy.
- Exchanges are only permitted for products available in current stock.
Any product specially sourced or custom-ordered for you is not eligible for exchange.
If you choose to exchange your product, it must be returned along with a request for store credit. The store credit can be used toward your next purchase.
- If the new product costs more than the credit amount, the balance must be paid.
- Any remaining credit can be used for future purchases.
Sometimes discomfort is caused by minor fit issues. We recommend booking a frame tune-up at one of our locations, where our trained technicians can make adjustments that significantly improve comfort.
All store credits are issued only after a thorough quality check of the returned product.
Contact Lenses
- Boxes must be unopened, untampered, and in original condition.
- Opened or damaged boxes are not eligible for return or exchange.
Sunglasses & Frames
- Must be unused and unworn
- Original invoice (physical or digital) must be provided
- All original items must be returned, including:
* Tags
* Warranty documents
* Product catalogues
* Care instructions
* Dust bags and packaging
1. Email us at nayansukhcare@gmail.com or WhatsApp/call 8000004137 with:
- Order invoice
- Clear photos of the product
2. Once approved, ship the product to the address shared by our team.
- Please pack the product exactly as received
- Include the original invoice
- Returns are not accepted at physical stores for online purchases
3. Once received, allow 3–4 working days for a quality check. We will update you after inspection.
Yes. Gifted products may be returned for store credit only.
Refunds are not provided for gift orders.
The original invoice is mandatory for processing the return.
We take great care with packaging, but in rare cases issues may occur.
Please share the following within 72 hours of delivery:
- Unboxing video clearly showing all contents
- Photos highlighting the defect or incorrect item
Contact us at nayansukhcare@gmail.com or call 8000004137 with your order number and proof.
Once verified, our team will guide you through replacement or resolution.
For incorrect orders, the correct product will be dispatched within 15 days after verification.
Unfortunately, we do not accept returns or exchanges after 7 days from the date of delivery.
After Sales & Servicing
All products come with a 1-year manufacturing warranty, covering:
- Missing components
- Lens coating delamination or peeling
- Bubbles or imperfections in lens coating
- Premature flaking or deterioration of frame coating
- Manufacturing or soldering defects
If you face any of the above issues within one year, please contact us at nayansukhcare@gmail.com or 8000004137.
The product will need to be shipped to us for inspection. If the issue is confirmed as a manufacturing defect, we will offer a replacement or store credit.
Nayan Sukh Exclusive reserves the right to determine whether the issue qualifies as a manufacturing defect.
- Normal wear and tear (scratches, fading)
- Damage due to accident, misuse, abuse, neglect, or impact
- Damage caused by chemicals
- Unauthorized repairs or modifications
Products repaired or altered by third parties are not eligible for warranty claims.
We recommend booking a frame tune-up at one of our locations.
Our technicians can make precise adjustments to improve fit and comfort.
Yes. Normal loosening can occur with regular use.
Visit us for a professional frame adjustment, and our team will be happy to assist.
