FAQs

FAQs

  1. All terms and conditions mentioned below are subject to change or modification at any time without prior notice and are applicable only to products purchased online at www.nayansukhexclusive.com, and not to products purchased at any of our physical stores.
    At times, there may be typographical errors, inaccuracies, or omissions on our website or in our policies that may relate to product details, pricing, promotions, offers, shipping charges, delivery timelines, or availability.
    Nayan Sukh Exclusive reserves the right to correct, update, or change any such information, or cancel orders if needed, at any time without prior notice (including after an order has been submitted).
  2. Nayan Sukh Exclusive shall not be liable to compensate the customer in any manner for delays in product or service delivery beyond the originally committed delivery date.
    Delivery timelines may vary due to logistics or unforeseen operational reasons, and no compensation will be offered for such delays.
  3. Nayan Sukh Exclusive reserves the right to cancel any order due to unavailability of a committed product or service, quality concerns, or due to the inability to deliver for any reason whatsoever.
    In the event of such a cancellation, the amount paid by the customer will be refunded via the original mode of payment.
    Nayan Sukh Exclusive shall not be liable to offer any compensation beyond the refund of the amount paid for the order.
  4. Customers are strongly advised to record a full unboxing video while opening their order.
    This serves as valid proof in case any claim or investigation is required regarding missing, damaged, or incorrect items.
    Claims submitted without a proper unboxing video may not be accepted.
  5. Product images shown on the website are for representation purposes only.
    Actual product color, finish, or texture may vary slightly due to lighting conditions, screen brightness, or display settings.
    Such minor variations shall not be considered defects and are not eligible for return or replacement.
  6. Prescription (power) lenses are customized as per the customer's prescription and are strictly non-returnable and non-refundable.
    In case of any issue, the product will be examined by our team, and only verified manufacturing defects will be eligible for resolution.
    No compensation or replacement will be offered for incorrect prescriptions provided by the customer.